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Date : 2010-03-15
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A Guide to Customer Service Skills for the Service Desk ~ The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts
A Guide to Customer Service Skills for the Service Desk ~ A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL 4TH EDITION teaches technical professionals the skills and work habits to interact successfully with customers and achieve job satisfaction Readers focus on techniques for mastering business skills soft skills and selfmanagement skills
A Guide to Customer Service Skills for the Service Desk ~ A Guide to Customer Service Skills for the Service Desk Professional 4th Edition by Donna Knapp and Publisher Cengage Learning Save up to 80 by choosing the eTextbook option for ISBN 9781305445871 1305445872
A Guide to Customer Service Skills for the Service Desk ~ Find 9781285063584 A Guide to Customer Service Skills for the Service Desk Professional 4th Edition by Knapp at over 30 bookstores Buy rent or sell
A Guide to Customer Service Skills for the Service Desk ~ The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts Research references and resources have been updated in each chapter and ITIL vocabulary
A Guide to Customer Service Skills for the Service Desk ~ A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL the definitive service desk text now available in a fully revised fourth edition teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction
CHAPTER 2 DEVELOPING STRONG LISTENING AND COMMUNICATION ~ DEVELOPING STRONG LISTENING AND COMMUNICATION SKILLS A Guide to Customer Service Skills for the Service Desk Professional Third Edition 2 OBJECTIVES In this chapter you will learn responsive is a nuance of customer service
Service Desk of the Future ITSM Academy ~ The ITSM Process Design Guide Service Desk Concepts 4th Edition Customer Service Skills for Service Desk Professionals 3rd Edition Curriculum Development Manager Certified Process Design Engineer ITIL® ExpertITIL Examination Panel Certified Scrum Master Certified ISOIEC 2000 ConsultantManager
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